01.
Start with people
Understand the context, the needs and the experience behind the process.
People, processes & possibility
Making the
complex feel
clear.
I’m Hannah Graham — a digital professional bringing business analysis, systems thinking and user research together to make services and ideas work better.
Explore my experienceUnited Kingdom · A personal perspective on digital work
Business analysisSystems & process thinkingUser-centred servicesCommunity & opportunity
01 / A little about me
Good ideas deserve
a little structure.
Curious mind. Practical perspective.
I’m interested in what makes things work — and what gets in the way when they don’t.
My background in Business Analysis and Business Analytics has shaped how I approach problems: understand the people involved, look closely at the systems around them, and bring clarity to what feels scattered or overwhelming.
I’ve worked across digital platforms, automation and process improvement, with experience that connects public-sector services, cloud and data work, and user-focused solutions.
Today, I’m a Digital User Researcher at the Ministry of Justice UK, continuing to build on that analytical foundation through a closer understanding of people and their needs.
02.
See the whole system
Look at how information, decisions and processes connect — and where they break down.
03.
Make it practical
Turn understanding into clear next steps that people can actually use.
02 / Experience & perspective
Different contexts.
The same curiosity.
A foundation in analysis, a growing practice in research, and an interest in making digital services work better. Select an area to explore.
01Business analysis & analytics
Understanding the problem. Bringing structure to the solution.
Analytical foundation
Business analysis & analytics
Understanding the problem. Bringing structure to the solution.
My analytical background helps me examine how systems and processes work, where inefficiencies emerge, and what people need to move forward. I bring that perspective to digital platforms, process improvements and the practical shaping of ideas.
02Digital systems & service improvement
Connecting processes, information and everyday usability.
Digital experience
Digital systems & service improvement
Connecting processes, information and everyday usability.
My experience includes cloud and data migration work, digital platforms, automation and user-focused solutions. I’m particularly interested in the structure behind a service: how information moves, how work is organised, and how the experience can become simpler.
03User research & public services
Listening closely. Understanding needs in context.
Current practice
User research & public services
Listening closely. Understanding needs in context.
As a Digital User Researcher at the Ministry of Justice UK, I’m developing my research practice alongside my existing analytical skills. My interests include user needs, research evidence, knowledge operations and the way insights inform service decisions.
03 / How I think
From complexity
to a clear next step.
Whether I’m exploring a service challenge or shaping an idea, I return to the same questions: What’s happening? What matters? What should happen next?
Understand
Listen, ask questions and understand the people, context and problem.
Connect
Find the relationships between needs, information and processes.
Structure
Make the problem clearer, surface assumptions and organise the options.
Move forward
Choose a practical next step, learn from the evidence and refine.
Ideas rarely fail on their own.
They fail when there is no clear
structure to support them.
Hannah Graham / A guiding perspective
04 / Ideas & community
Possibility, put
into practice.
Alongside my professional development, I’m interested in how people turn knowledge, connections and experience into something useful.
IDEA / 01In development
Skills, ideas & evidence
Daella VENP
A self-paced, AI-guided product concept for helping professionals turn their skills, knowledge and experience into a clear, testable business offer. The journey centres on discovery, focus, shaping, testing, refinement and building.
Venture Exploration and Navigation Platform
COMMUNITY / 02Community initiative
Connection & opportunity
Evolve Business Community
A community initiative bringing people together around business, practical knowledge and opportunity. The Evolve Business Growth & Opportunity Forum in Aberdeen creates space to learn, ask questions and build useful connections.
Explore the Evolve forum (opens in a new tab)My wider community involvement includes university outreach and serving as Digital Lead for the Black Heritage Network — bringing the same interest in access, communication and connection.
05 / Keep the conversation going
A good connection
starts with hello.
Interested in business analysis, user research, better digital services or community-led ideas? I welcome thoughtful conversations and shared perspectives.